Returns and Refunds
You can return unworn items bought through our online shop within 30 days of your order dispatch date.
Free exchanges in the UK, and get 10% bonus if you choose store credit.
Extended Christmas Returns
If you order between the 1st November and the 15th December, you have until the 14th January 2027 to return or exchange your product.
To begin your return process, please click below to our returns portal:
We offer refunds, store credit and exchanges within 30 days of purchase.
You can also exchange for another product and pay or be refunded the difference.
Exchanges are subject to stock availability.
There sure are. If you order between the 1st November and the 15th December, you have until the 14th January 2027 to return or exchange your product.
You just need your order number and the email used to place the order. Then click on the Returns Portal link above.
Items need to be unused and unworn with their original tags and packaging.
Order numbers can be found in your order confirmation email. Fera order numbers begin with an F.
If you are returning an exchange, the order number will be in the shipping confirmation and begin with SW.
Please allow 3-5 working days for the parcel to be returned to us (if domestic) and a further 7 working days for us to process your return.
If it is a peak time, the small warehouse we work with can take longer to process returns but work as quickly as they can.
It can take up to 3 working days for the refund to appear in your account.
If it is an exchange, we can only send out the new item, once we have processed the returned item.
You will get a notification once your refund has been processed or the exchange is sent out.
At the moment no but we are working on a future solution. Please do a return for refund on your order and place a new order.
As soon as you complete an exchange request in our returns portal, we will lock the product you want so it will definitely be held while you send back the return.
It will only be held for a few weeks if we don't receive the return.
As a small brand, we can't currently cover the return shipping costs. In the returns portal you can choose your own courier otherwise we take the following fees:
Royal Mail £4.00: All UK returns
DHL Express: £27: AUS, NZ
UPS Standard £20.00: Austria Belgium Bulgaria Croatia Czechia Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Monaco Netherlands Norway Poland Portugal Slovakia Slovenia Spain Sweden Switzerland
UPS Saver:
£22: Cyprus, Malta, Luxemburg
£27: Canada, US, Mexico
£37: China, Singapore, UAE, Hong Kong, Japan
If you have purchased an item at a discount or in a sale and the promotion is over fear not. You can still exchange it and won't be charged any extra.
Charity products are non-refundable unless they have a defect.
Head to our returns portal to return an order. We created this system to be as simple for our customers as possible.
You can find our full return policy here.
No worries, head to our contact page or email us on contact@feragb.com