Returns and Refunds
You can return unworn items bought through our online shop within 30 days of your order dispatch date.
ORDERS PLACED IN NOVEMBER AND DECEMBER HAVE UNTIL THE 14TH JANUARY TO RETURN. DON'T WORRY CHRISTMAS SHOPPERS, WE GOT YOUR BACK.
Please note sale items are non-refundable.
To begin your return process, please click below to our returns portal:
Yes, yes we do, my friend. Any orders purchased between 5th November and Christmas can return up to the 14th January.
We offer refunds, store credit and exchanges.
You can also exchange for another product and pay or be refunded the difference.
Exchanges are subject to stock availability.
Please allow 2-3 working days for the parcel to be returned to us (if domestic) and a further 5-6 working days for us to process your return.
If it is a peak time, the warehouse we work with can take longer to process returns but work as quickly as they can.
If it is an exchange, we can only send out the new item, once we have processed the returned item.
Sale items and charity products are non-refundable unless they have a defect.
You can return sale items only for an exchange or store credit.
You just need your order number and the email used to place the order. Then click on the Returns Portal link above.
Items need to be unused and unworn with their original tags and packaging.
Order numbers can be found in your order confirmation email.
Head to our returns portal to return an order. We created this system to be as simple for our customers as possible.
As a small brand, we can't currently cover the return shipping costs. In the returns portal you can choose your own courier otherwise we take the following fees:
Royal Mail £4.00: All UK returns
UPS Standard £20.00: Austria Belgium Bulgaria Croatia Czechia Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Monaco Netherlands Norway Poland Portugal Slovakia Slovenia Spain Sweden Switzerland
UPS Saver:
£22: Cyprus, Malta, Luxemburg
£27: Canada, US, Mexico
£37: China, Singapore, UAE, Hong Kong, Japan
£42: AUS, NZ
You can find our full return policy here.
No worries, head to our contact page or email us on contact@feragb.com