process your returns in one easy swoop
WELCOME TO OUR RETURNS PORTAL
This portal was designed to make this process as easy as possible for you. All you need is your order number and email address you used to place the order.
If you do have a problem, just reach out to us on contact@feragb.com and we can help you.
Not all items are refundable. For more details on returns, refunds and exchanges, click here.
The portal provides you with carriers we work with to get your product back to us. Please note we take a a fee for the return shipping costs for refunds (but cover the cost for domestic exchanges or store credit). At this stage in our young life, these return shipping costs would cripple us.
If you would like to use your own courier, you are welcome to select that option in the portal. You will then be liable for the product's safe return and please make sure you include a note detailing your order number. If you do not do this, we cannot attribute a return to you.