Mildly Frequently Asked Questions
MOST POPULAR
Sadly it is a no. We work with a great warehouse that packs up orders at a rapid pace.
Once an order is placed we cannot modify its contents or the address. However if you are shipping with DHL, you can change the address with them when they send you the shipping notification.
Click here to read about returns and exchanges and begin the process.
There is another FAQ section on the returns page, dedicated to relevant returns questions.
Please head to our contact page or email us on contact@feragb.com
Correctamundo. Discount codes won't work on sale items.
Each product has its own size guide by the size choice on its page.
We're torn on this one. Check back soon to see if we landed on an answer.
shipping & returns
For all shipping queries, please click here for our dedicated shipping FAQ.
For all return queries, please click here for our dedicated returns FAQ and Return Portal.
OTHER
They sure are. VAT is on UK orders but not international ones.
Import duties and taxes will be added at checkout for international orders and UK VAT will be removed.
Each of our products has a care label tucked away on it but if you cannot find it then feel free to contact us.
If your product is damaged or in need of repair, contact us and we will do our best to help.
For our full Refund Policy, Shipping Policy, Privacy Policy and Terms of Service please click on each link.
To enter any Instagram giveaways run through our @feragb account, you must follow the guidelines on the specific Instagram post for each competition.
We do not offer refunds on competition products but can offer exchanges for different sizing.
Fera reserves the right to choose the winner and change winner if shipping is not suitable to the first winner.